Returns and warranty

Changed your mind?

You can return a part within 30 days of delivery or collection for a refund, as long as it is unused, in its original packaging and in resaleable condition. Bring it back to the workshop at 4 Church Rd, Maddington WA 6109, or send it to us at your cost. We refund the price of the part to your original payment method once we have it back and checked; delivery charges are not refunded.

Items cut to your length (slats, guides, bottom rails and other sold-by-the-metre parts) are made for your order and can't be returned for change of mind.

Faulty, damaged or not what you ordered?

Our parts come with guarantees that can't be excluded under the Australian Consumer Law. If a part is faulty, arrives damaged or isn't what you ordered, let us know and we will repair or replace it or refund you, and cover the cost of getting it back to us.

Manufacturer warranties

Motors and controls carry their manufacturer's warranty (Grifco, GfA). We pass that warranty on in full and handle the claim with the manufacturer for you.

How to start a return

Email orders@doorparts.com.au with your order number, the part, and for a fault or damage a photo. We will reply with what to do next.